Return & Exchange Policy
Custom printed Wedding Invitations, Boxes & Stationery are not returnable as these are custom printed items created as per the order of the customer and cannot be resold. For the same reason, these cannot be exchanged either.
We present samples on our website for customer choice. Please see the samples before placing your order. We also present, on request, e-design to facilitate your order.
We deal only in customized orders. Please take note of the following points before placing your order:
- Make sure that you are satisfied with the design presented to you through Email, or the sample provided.
- Though we try our best to supply cards as per the sample on the website, but in certain circumstances, the size, fabric color, paper color or digital design on the printed card may vary slightly from what is given on the website.
- In our endeavour to provide you with the best Exclusive Cards, we reserve our right to make slight alterations in Invitation Specifications.
- Cards once supplied shall not be taken back under any circumstances.
CUSTOMER APPROVED ERRORS
- While we do our best to call the attention of the client to any error that may come to our notice during the proof-reading process, final proofreading is ultimately the responsibility of the client. Once approved, the invitation will be printed exactly as shown in the final proof.
- We cannot accept returns or process refunds
- If your printed invitation does not match your approved proof, please contact us both via email and phone. We will provide you the best possible solution. However, please note that even in that case, we shall not refund the money or exchange. An alternative best solution shall be provided to you for which a minimum of 7 working days will be required by us.
PRINTED COLOR VS SCREEN COLOR
- We are unable to refund the money or accept returns because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display color differently and may not accurately be representing how your order will be print To avoid such a situation, we highly recommend that you order a sample set. Our sample sets include printed color charts which show all our ink options.
- If for some reason you do not like the colors you chose earlier, please contact us. We will be happy to work with you on a discounted reprint.
Only blank/plain wedding invitation cards can be exchanged. TEXT PRINTED CARDS CANNoT BE EXCHANGED.
In case of an exchange, the shipping costs from our office at Chawri Bazar, Delhi (India) to the customer’s address or destination and return shipping charges from customer’s address or destination to our office will be deducted.
* Most importantly, we shall not return, exchange or refund on the ground of delay in the process of manufacturing or producing the item. No chargeback will be entertained. Delivery may be delayed due to unavoidable circumstances.
* If cards get damaged while in transit through courier, we will take no responsibility. Courier option as per customer choice. There can be a delay in courier service, for which we take no responsibly. We recommend express service to avoid delay.
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